Travel Agency
Cancellation & Refund Policy

Travel Agency Cancellation & Refund Policy

Article 1 (Purpose of Terms)

This policy defines the refund rules and cancellation fees that apply when a customer cancels a reservation.

 
Article 2 (Cancellation Procedure)

1. Cancellations must be submitted in writing (email, text, etc).
2. Requests received outside business hours will be processed the next business day.

 
Article 3 (Cancellation Fees & Refund Policy)

Cancellation fees vary depending on the number of days before departure:

  • 31+ days: Full refund
  • 30–15 days: 10% fee, 90% refund
  • 14–8 days: 30% fee, 70% refund
  • 7–3 days: 50% fee, 50% refund
  • 2 days or less / same day: No refund

※ Actual costs (e.g., airline tickets) may be deducted.
※ Special conditions may apply to group products.

Article 4 (Agency-Initiated Cancellation)

Full refund will be provided if the agency cancels due to:
1. Minimum participant number not met
2. Natural disasters, epidemics, etc.
3. Other unavoidable company circumstances

 
Article 5 (Force Majeure & Client Responsibility)

Client-side reasons (health, schedule change) fall under this policy.
Force majeure cases (disasters, political unrest) will be refunded minus actual expenses.

 
Article 6 (Change or Transfer of Travelers)

1. Name changes allowed up to 7 days before departure (fees may apply).
2. Some services (e.g., air tickets) may not be transferable.

 
Article 7 (Additional Information)

1. Refunds processed within 7–10 business days after notice.
2. Credit card refunds follow the card issuer’s policy.

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